Q: What’s your general delivery time?
A: After we talked and discussed on every details of the order and then confirm the PI, we will go to arrange the production according to your TT copy. It usually takes us 15 working days to finish the order and make the delivery, but it also influenced by our other order situation like some hot products with longer time material preparing time. But in any way, we will try our best to short the production time to meet your demands, our sales people will surely inform you in time on the delivery time.
In the other way, we are also following our planning order process, which means we are not able to immediately insert your order before others, thus to compete in your sales season, you will need to consider our delivery period, shipping period and your local customs clearance time to make some extra stock before the sales seasons coming, this will help you to respond your final users very fast.
Q: What’s your general shipping policy?
A: Nearly all products ordered from us are shipped via Express, air shipment or sea shipment unless otherwise requested. All external shipping expenses are the responsibility of the customer and should be considered when calculating the cost of your order. International customers are responsible for all customs duties, fees and/or taxes applied in their home countries. GC light is not responsible for any customs duties, fees or taxes imposed in your home country. Once your payment has been completed and any necessary verification has been done, please allow 10 business days for the estimated time of delivery from the shipment date by air, or even 30 days by Sea, all, these depends on where you are from and which way you choose too delivery your cargo, while we usually suggest to take sea shipment as this one is the most cost efficiency way to save your products cost and make you more profit and competitive in your local market. GC light will notify you via email the moment your item is shipped.
GC light lists the hottest products to hit the market. Due to local demand, there are times when some items may not be available at the time of your order. The dates of shipment are only indicative. In such cases, we will notify you immediately when the product should be available and the estimated amount of time it will take to be delivered.
Q: Can you ship to my country?
A: Technically, we can ship any item to any valid address in any country in the world. If there are issues, we will let you know at the first opportunity.
Q: What is Risk of Loss?
A: All items purchased from GC light are made pursuant to a shipment contract. This means that the risk of loss for such items pass to you upon our delivery to the courier, although we will make every effort to resolve any shipping disputes with you. Choose an insurable shipping option. Of course you can freely to use your own forwarder. We will follow your instruction carefully.
